Parts Super Center FAQs

What is the association between Parts Super Center and GE?

Parts Super Center was originally a department of GE Supply and was developed into its own business when Rexel Holdings acquired GE Supply and rebranded it as Gexpro. GE licenses PSC to continue providing new product using original GE drawings, keeping your install base operating efficiently and safely.

What GE products/lines do you support?

We supply GE industrial products: motors, transformers, circuit breakers, switchgear, and industrial drives and controls. We stock original GE brands and have a library of GE drawings and specifications to reference for custom orders and recreations. We do not support GE appliances or retail goods.

If I don't have a part number, what information do you need to identify the correct part?

The easiest way for us to identify the correct replacement part is with the equipment nameplate information and a brief part description or photo. If there is no nameplate, please contact us directly at [email protected], through our web chat window, or call us at 888-997-4763, and we will determine the information needed. Our product experts have years of experience identifying parts and answering product questions.

How do I apply Tax Exempt to my online order?

Please email a copy of your tax exemption form to [email protected] and mention it in the order notes when placing your online order. All orders are reviewed, and taxes will be removed from your final total before your account is charged once your tax-exempt status is verified. If was account was previously linked to a tax exemption form, it will automatically apply to your order. You can also submit your tax-exempt form using this link.

Do you ship internationally?

Yes! We do require some additional information to process quotes and orders than for domestic shipping. Please send inquiries for quotes and orders requiring international shipping to [email protected].

What is the cutoff time for shipping Next Day Air orders?

To be applicable for next-day air, orders must be received by 4:00 PM Eastern time.

How do I place an order?

We have several options for ordering, whichever suits your needs. You can:

• order from our online shop of over 125,000 part numbers,
• contact our sales team and product experts directly at [email protected]
• speak with our sales team live through our chat window
• speak with our sales team over the phone at 888-997-4763

How do I get pricing for an order?

Prices for items listed on our online shop can be viewed once logged in to your account. If you need pricing for a custom order, please contact our sales team at [email protected], through our live chat window or by calling 888-997-4763.

Do I have to create an account in order to place an online order?

Yes, at this time, due to recent fraudulent activity, we are requiring that all online orders be placed using a registered account. You should have received an email to activate your new account if you are an existing online customer. These activation links are only valid for 2 days. If you have not activated your account within this timeframe, you can request a new link by calling 888-997-4763, chatting with a live representative using the chat window, or emailing us at [email protected]. We will need your email, company name, or first and/or last name to find your account. You can create your account by clicking here if you did not receive an email. If you are an existing customer, you can provide your Customer Number and an Invoice number to create your account. If you are new to PSC, register as a guest to place an order with a credit card immediately.

The GE part I need says it is Obsolete. Can you help?

Of course! We supply several replacement parts and are licensed to reproduce new parts built to original GE specifications. If you can't find the replacement part you need in our online shop, please contact us at [email protected], through our web chat window, or call us at 888-997-4763 with your part details, and our product experts will find a suitable solution.

How do I get an update on my order status?

If you have an account, you can log in and click on My Account to view your Order History, Invoice History, Quotes, and more. You can also  contact us at [email protected], through our web chat window, or call us at 888-997-4763 with your part details, and our product experts will happily assist you.

Do you offer same-day shipping?

If we have the parts in stock and the shipping is domestic, we can have your order ready to ship the same day if it is placed by 4:00 PM Eastern time.

Do you supply GE appliance parts?

We do not support GE appliance parts, but you can contact GE Appliances directly for assistance at 877-959-8688 or visit them online at https://www.geappliances.com/.